Quick answer. Subject with order number, first line with what you want, then the facts, then a date you will follow up. Attach photos. Stay calm.
A three-page anger letter buries the refund request.
MarketPalace Guide Center writes this as a solution walkthrough — the order we would use if we were in the room with you. We name the next click, then what to do if that click fails. We do not sell the TV, the kettle, or the plane ticket.
If a menu name on your set or phone does not match, use the closest wording and email hello@marketpalace.shop. We correct live pages when the path has moved.
What you need
- Order number
- Photos
In this guide
1. Subject: Complaint — order 12345 — refund / replacement
Staff sort by subject.
2. First sentence: what happened and what you want
'The kettle arrived cracked. I want a replacement sent to the same address.'
3. Then date of order, photos, and what you already tried
Short paragraphs.
4. Close with a polite follow-up date
Keep it on the official support address from the website footer.
If it still fails
- This is communication, not legal advice.
When you are done, browse more in Home Life or search the Guide Center for the next job on your list. A neighbour problem — a remote, a bill, a suitcase — has its own walkthrough.
Common questions
No reply?
Use the in-app chat and the card dispute path if money left your account for nothing.
