Quick answer. Use the carrier named in the shop email and the tracking number, on the carrier's own site. A 'pay customs' text is usually a scam.
Tracking links in random SMS messages steal card details.
MarketPalace Guide Center writes this as a solution walkthrough — the order we would use if we were in the room with you. We name the next click, then what to do if that click fails. We do not sell the TV, the kettle, or the plane ticket.
If a menu name on your set or phone does not match, use the closest wording and email hello@marketpalace.shop. We correct live pages when the path has moved.
What you need
- The dispatch email
In this guide
1. Copy the tracking number from the shop email
Open the carrier site yourself (Evri, Royal Mail, UPS, USPS, DHL, local post).
2. Paste the number
If it says label created, the shop has not handed it over yet.
3. For 'awaiting customs' on a domestic parcel, be suspicious
That is a common scam pattern.
4. If it is stuck for a week, contact the shop, not a number in a text
The shop paid the carrier.
If it still fails
- Stop, take a photo of the screen or part, and write to us with the model name. Do not force a part that will not turn.
When you are done, browse more in Bills & Errands or search the Guide Center for the next job on your list. A neighbour problem — a remote, a bill, a suitcase — has its own walkthrough.
Common questions
Neighbour?
The tracking page often says where it was left. Check the photo if they attach one.
