Quick answer. Test speed next to the sofa, drop playback from Auto/4K, pause PC downloads, or run ethernet.
One 4K stream on a weak 5 GHz signal buffers while a phone on LTE looks fine.
MarketPalace Guide Center writes this as a solution walkthrough — the order we would use if we were in the room with you. We name the next click, then what to do if that click fails. We do not sell the TV, the kettle, or the plane ticket.
If a menu name on your set or phone does not match, use the closest wording and email hello@marketpalace.shop. We correct live pages when the path has moved.
What you need
- Phone speed test beside the TV
In this guide
1. Speed-test the phone in front of the TV
If that is weak, move a mesh node or use 2.4 GHz.
2. Set the app to 1080p or High, not Auto
Auto grabs 4K and then stalls.
3. Pause Windows Update and other downloads
They steal the line in the evening.
4. Use an ethernet cable if the TV has a port
A cheap cable beats clever Wi-Fi for 4K.
If it still fails
- A 'fast' 5 GHz name that dies at the sofa is worse than 2.4 GHz that lives.
When you are done, browse more in TV & Living Room or search the Guide Center for the next job on your list. A neighbour problem — a remote, a bill, a suitcase — has its own walkthrough.
Common questions
How much speed?
HD about 5–8 Mbps. 4K about 15–25 at the sofa, not at the router.
